The seller is SWARM Holdings Ltd, a private limited company registered in Scotland under company number SC884785, trading as “SWARM AI Systems”. Our registered office is in Paisley, Scotland; the current official address is available on our Companies House record.
Contract, cancellation, support and complaint contact: stephen@swarmaisystems.com.
These services are offered to businesses and people buying wholly or mainly for business purposes. They are not marketed as consumer services. If you purchase for personal use in error, contact us before work starts; your statutory rights are not excluded.
The service description, these terms, the price shown in pounds sterling at checkout and our order confirmation form the contract. Stripe processes payment; SWARM does not store complete card details. A contract starts when payment succeeds and we send or make available an order confirmation.
You must provide accurate contact information, the correct business website and any information reasonably required to perform the agreed service. Delivery time starts when both cleared payment and the required intake information are available.
Email a clear cancellation request before analysis, preparation or reserved delivery work begins. We will provide a full refund to the original payment method.
If you cancel after work has started but before delivery, we may retain only the reasonable value of work already completed or a directly incurred, non-recoverable cost. We will explain any deduction and refund the balance. We do not label every deposit “non-refundable”.
If we do not supply the stated Diagnostic deliverable, you may choose a corrected/reperformed delivery within a reasonable time or a refund. The 24-hour target pauses where we are waiting for required information, access or a response from you.
The £500 deposit reserves capacity and is credited against the £1,500 total. It is refundable before scope confirmation and work starting. After work starts, the same reasonable-work deduction above applies; any balance is refunded.
Email stephen@swarmaisystems.com with the order email, business name, product and payment date. We acknowledge the request and return an agreed refund to the original payment method. Nothing in these terms removes a right that applicable law says cannot be excluded.
We will not expand a Sprint beyond the agreed buyer journey or incur advertising/tool spend on your behalf without separate written agreement. A recommendation in a Diagnostic is not authority for us to access an account, publish, contact customers or spend money.
Our Privacy Policy explains what personal data we collect, why we use it, processors, retention and rights. Each party must protect the other’s non-public business information and use it only to perform or receive the service, except where disclosure is legally required.
After full payment, you may use the delivered Diagnostic or Sprint output inside your business. SWARM retains its pre-existing software, templates, methods and general know-how. You retain ownership of the business material you provide.
Findings and impact ranges support a business decision; they are not financial, legal or tax advice and do not guarantee an outcome. Nothing excludes liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation. For an ordinary business claim connected with one service, SWARM’s total liability is limited to the fee paid for that service, to the extent the law permits.
Email the address above with the order details and the outcome you want. We will acknowledge the complaint and try to resolve it in plain English. These terms are governed by Scots law and the Scottish courts have jurisdiction, subject to any mandatory rights that apply elsewhere.
The version shown when you order applies to that purchase. We may update later versions for future orders, but will not silently replace the terms already agreed for completed payment.